Intermittent errors while accessing public Statuspages
Incident Report for Atlassian Statuspage


From 06:00 UTC to 07:45 UTC on October 28, 2023, Atlassian customers using Statuspage had intermittent issues with all Statuspage functionality. The event occurred due to a database performance issue during a scheduled database maintenance. This impacted customers in all regions. The incident was detected within one minute by monitoring the upgrade process and mitigated by rolling back to a known good snapshot which put Statuspage systems into a known good state. The total time to resolution was about one hour and 45 minutes.


The overall impact was between 06:00 UTC and 07:45 UTC October 28, 2023. This incident affected Statuspage customers from all regions and caused intermittent backend errors on all Statuspage activity including viewing pages, adding subscribers, and creating/updating events. We performed a rollback operation during recovery to return to a known good state.


The issue was caused by database performance issues after a routine database maintenance and upgrade. As a result, our backends returned intermittent errors to several user requests.


We take the utmost care to provide a highly reliable service. We will pursue several preventive measures to ensure that this situation does not occur in the future, including:

  • Fixing the cause of the performance issues before future upgrades; and
  • Improving our testing process for database upgrades to catch potential performance issues.

We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability.


Atlassian Customer Support

Posted Nov 06, 2023 - 01:36 PST

Issue is now resolved and everything is back to normal working state.
Posted Oct 28, 2023 - 01:01 PDT
Update: We have fixed the issue and are monitoring actively
Posted Oct 28, 2023 - 00:55 PDT
We are currently seeing intermittent errors in viewing public Statuspages. We are investigating this problem and will provide updates shortly
Posted Oct 28, 2023 - 00:36 PDT
This incident affected: Hosted Pages (HTTP Pages, HTTPS Pages, Public API).