tag:metastatuspage.com,2005:/historyAtlassian Statuspage Status - Incident History2024-03-13T03:27:01-07:00Atlassian Statuspagetag:metastatuspage.com,2005:Incident/20281372024-03-13T03:27:01-07:002024-03-13T03:27:01-07:00Statuspage API is facing intermittent issues<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>03:27</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>01:47</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are monitoring the results. The API has fully recovered.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>01:25</var> PDT</small><br><strong>Identified</strong> - The issue has been identified, and a fix is in progress.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:metastatuspage.com,2005:Incident/19755162024-02-05T13:00:35-08:002024-02-05T13:00:35-08:00Statuspage product provisioning failing intermittently<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Resolved</strong> - We have identified and fixed the issue and now Statuspage provisioning is working for our customers.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:36</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue where we are facing intermittent issues while provisioning Statuspage.</p>tag:metastatuspage.com,2005:Incident/19271702024-01-26T21:24:52-08:002024-01-26T21:24:52-08:00Statuspage Database Maintenance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:24</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance is completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:18</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for maintenance items.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is in progress.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>20:43</var> PST</small><br><strong>Update</strong> - This maintenance has been rescheduled to Jan 26th, 2100 PST.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>20:34</var> PST</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Statuspage will be conducting service maintenance on the date and time listed below.<br />Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Date and Time: 20th January 05:00 AM UTC, 10-minute maintenance window<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability.<br /><br />Duration: All maintenance will be performed within the 10-minute maintenance window.<br /><br />What to expect: During the maintenance window your public and private Statuspages will be served without any interruption. Any System Metrics configured will continue to be collected, but updates will reflect post-completion of maintenance.<br /><br />During the maintenance window, we expect a 5-minute downtime during which customers would not be able to log in to manage.statuspage.io or use Statuspage APIs.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:metastatuspage.com,2005:Incident/18902212023-12-15T21:23:04-08:002023-12-15T21:23:04-08:00Emergency Statuspage Database Maintenance<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:23</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been successfully completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:17</var> PST</small><br><strong>Verifying</strong> - Verification is underway for the modified items.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:02</var> PST</small><br><strong>In progress</strong> - Maintenance is in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>05:02</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>04:36</var> PST</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Statuspage will be conducting service maintenance on the following date and time listed below.<br />Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Date and Time: 16th December 05:00 AM UTC, 5-minute maintenance window<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability.<br /><br />Duration: All maintenance will be performed within the 5-minute maintenance window.<br /><br />What to expect: During the maintenance window, we expect a 3-minute downtime where customers would not be able to log in to manage.statuspage.io, Statuspage APIs will not be available<br />and system metrics will be updated post the maintenance activity. Customers' public and private Statuspages will be served without any interruption during this maintenance window.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:metastatuspage.com,2005:Incident/18852792023-11-17T09:25:26-08:002023-11-17T09:25:26-08:00Intermittent issues in incidents shown in Status embed frame<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:25</var> PST</small><br><strong>Resolved</strong> - There was an intermittent error with status embed page where cached responses were incorrectly being shown to a few customers. This is resolved as of now.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>08:37</var> PST</small><br><strong>Investigating</strong> - We are investigating an intermittent issue reported by a few customers about wrong data shown in the status embed frame in their sites. We are investigating this issue currently and will share updates soon.</p>tag:metastatuspage.com,2005:Incident/18561632023-10-28T01:01:08-07:002023-11-06T01:36:00-08:00Intermittent errors while accessing public Statuspages<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>Resolved</strong> - Issue is now resolved and everything is back to normal working state.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>00:55</var> PDT</small><br><strong>Monitoring</strong> - Update: We have fixed the issue and are monitoring actively</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>00:36</var> PDT</small><br><strong>Investigating</strong> - We are currently seeing intermittent errors in viewing public Statuspages. We are investigating this problem and will provide updates shortly</p>tag:metastatuspage.com,2005:Incident/18144562023-10-27T23:48:04-07:002023-10-27T23:48:04-07:00Statuspage Database Maintenance<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>23:48</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed, We are seeing elevated errors while accessing web portal, api and status pages. We will raise an incident soon and provide further updates there.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:41</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>00:51</var> PDT</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Statuspage will be conducting service maintenance on the mentioned date and time.<br />Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability.<br /><br />Duration: All maintenance will be performed within the 1-hour maintenance window.<br /><br />What to expect: During the maintenance window, we expect a ten-minute downtime where customers would not be able to log in to manage.statuspage.io, Statuspage APIs will not be available<br />and system metrics will be updated post the maintenance activity. Customers' public Statuspages will be served using cached pages on a best effort basis during this maintenance window. Private Statuspages will not be accessible during this period.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:metastatuspage.com,2005:Incident/17992912023-09-18T12:19:50-07:002023-09-18T14:17:22-07:00Elevated Server Errors on Public Pages<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:19</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:16</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue and a fix has been implemented. We have scaled our services to mitigate the issue and are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>11:50</var> PDT</small><br><strong>Investigating</strong> - We are investigating cases of degraded performance for public pages. Pages may be failing to load or loading more slowly than normal.</p>tag:metastatuspage.com,2005:Incident/17918192023-09-13T12:37:55-07:002023-10-06T08:19:32-07:00Atlassian Account login issues<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:37</var> PDT</small><br><strong>Resolved</strong> - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally.<br /><br />We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>10:37</var> PDT</small><br><strong>Update</strong> - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>09:42</var> PDT</small><br><strong>Update</strong> - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>08:33</var> PDT</small><br><strong>Monitoring</strong> - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>07:16</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.</p>tag:metastatuspage.com,2005:Incident/17711292023-08-29T23:16:10-07:002023-08-29T23:16:10-07:00Intermittent errors during login for some customers<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>23:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>22:03</var> PDT</small><br><strong>Identified</strong> - We have identified issues with our login system. To unblock customer login we have temporarily enabled alternate login flows for the manage portal. We will continue to monitor the situation and provide further details as we investigate further.</p>tag:metastatuspage.com,2005:Incident/17625912023-08-27T22:06:53-07:002023-08-27T22:06:53-07:00Manage Portal Maintenance<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>22:06</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>21:05</var> PDT</small><br><strong>Update</strong> - Change deployment is taking more than anticipated time, In the meantime alternate login path will continue to work.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>20:07</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>23:42</var> PDT</small><br><strong>Scheduled</strong> - We would like to inform you of some upcoming internal process changes that we are undertaking to further improve our logins on Statuspage platform. During this period, which is estimated to be around 1 hour, our login process will redirect you to our alternate login process to ensure you can still access your account with minimal disruption. Should you experience any issues, please reach out to our support team through support.atlassian.com.</p>tag:metastatuspage.com,2005:Incident/16922262023-07-06T06:26:59-07:002023-07-06T06:26:59-07:00Intermittent errors during login for some customers<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>06:26</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>06:14</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented, we are seeing recovery and continuing to monitor the incident.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>02:28</var> PDT</small><br><strong>Identified</strong> - We have identified issues with our login system. To unblock customer login we have temporarily enabled alternate login flows for the manage portal. We will continue to monitor the situation and provide further details as we investigate further.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>02:18</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors during login for some customers using Statuspage. We will provide more details once we identify the root cause.</p>tag:metastatuspage.com,2005:Incident/16619232023-06-16T10:31:05-07:002023-06-16T10:31:05-07:00Partial outage while accessing pages over http protocol<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>01:50</var> PDT</small><br><strong>Update</strong> - We are in the process of rolling out a fix for impacted domains.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>01:09</var> PDT</small><br><strong>Identified</strong> - We have identified an unintended issue with redirecting http to https for a tiny cohort of customers on SSL-enabled custom domains.<br />This does not affect the availability of any Statuspage on a custom domain with SSL enabled - they are available via https:// .</p>tag:metastatuspage.com,2005:Incident/16403372023-05-31T03:17:40-07:002023-05-31T03:17:40-07:00Some Statuspage users are experiencing difficulties in creating/editing incidents<p><small>May <var data-var='date'>31</var>, <var data-var='time'>03:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>01:20</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:metastatuspage.com,2005:Incident/15616892023-04-06T12:17:02-07:002023-04-06T12:17:02-07:00Increased error rate while SMS Subscription signups<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>12:17</var> PDT</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Update</strong> - Issue seems intermittent and we are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:metastatuspage.com,2005:Incident/15409202023-03-22T08:30:00-07:002023-03-22T22:28:38-07:00Statuspage was unable to accept new signups<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Resolved</strong> - Between 9:09 PM PST on March 22nd and 9:46 PM PST on March 23rd, there was an issue preventing new signups for Statuspage. <br /><br />Customers attempting to sign up during that time may have encountered difficulties. We have since identified and resolved the issue, which only affected new signups and did not impact any existing Statuspages or their components. We appreciate your patience and understanding while we addressed this matter.</p>tag:metastatuspage.com,2005:Incident/15381372023-03-21T22:09:27-07:002023-03-21T22:09:27-07:00Emergency Statuspage Database Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:09</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>21:29</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>00:05</var> PDT</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Statuspage will be conducting service maintenance in mentioned time period. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability.<br /><br />Duration: All maintenance will be performed within the 1-hour maintenance window.<br /><br />What to expect: During the maintenance window, we expect less than five minute downtime where customers would not be able to login to manage.statuspage.com, Statuspage APIs will not be available<br />& the system metrics will be updated post the maintenance activity. Statuspages will still be visible to your subscribers, but will be displaying a cached page while the downtime is occurring.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:metastatuspage.com,2005:Incident/15374642023-03-20T14:06:51-07:002023-03-20T14:06:51-07:00We are noticing some slowness/intermittent errors while loading some public pages.<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:06</var> PDT</small><br><strong>Resolved</strong> - This has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:28</var> PDT</small><br><strong>Monitoring</strong> - Systems seem stable and we are monitoring now</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:54</var> PDT</small><br><strong>Investigating</strong> - We are noticing some slowness/intermittent errors while loading some public pages. We are investigating the errors.</p>tag:metastatuspage.com,2005:Incident/12452942023-02-28T22:27:43-08:002023-02-28T22:27:43-08:00Upcoming changes to enforce pagination for the authenticated REST API<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>22:27</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>22:03</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:56</var> PDT</small><br><strong>Scheduled</strong> - We're making important performance-based changes to the authenticated REST API by enforcing pagination for a specific set of endpoints. If you have an existing integration with our REST API, you may need to make changes to your REST API calls to accommodate these changes. You can <a href="https://community.atlassian.com/t5/Statuspage-articles/Upcoming-changes-to-enforce-pagination-for-Statuspage-s/ba-p/2089947" target="_blank">learn more</a> about these changes on our community blog.</p>tag:metastatuspage.com,2005:Incident/15070082023-02-27T10:57:21-08:002023-02-27T10:57:21-08:00Not able to upload images to the Manage Portal - Statuspage<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:57</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:06</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with uploading images on manage portal.</p>tag:metastatuspage.com,2005:Incident/14987322023-02-21T10:00:00-08:002023-02-21T14:29:45-08:00Delayed delivery of Incident notifications via email<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Resolved</strong> - We experienced a delay in delivery of notifications of incidents for a period of 15 minutes which has been resolved. We have identified the cause of this is an ongoing incident with one of our messaging vendors, and we have migrated all possible notification traffic to our alternate messaging vendors.</p>tag:metastatuspage.com,2005:Incident/14880772023-02-14T06:35:22-08:002023-02-14T06:35:22-08:00SSO enabled private pages are facing authentication issues<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:35</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:09</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:32</var> PST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:metastatuspage.com,2005:Incident/14798572023-02-08T11:26:46-08:002023-02-08T11:43:03-08:00Manage Portal Outage<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:26</var> PST</small><br><strong>Resolved</strong> - The manage portal was out of service between 11:21-11:25 AM PST. The problem has resolved itself and we have returned to normal operations.</p>tag:metastatuspage.com,2005:Incident/14705942023-02-07T23:05:49-08:002023-02-07T23:05:49-08:00Data Store Maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:05</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:20</var> PST</small><br><strong>Verifying</strong> - During deployment we faced 5 mins of elevated error rate in public pages.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:34</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:08</var> PST</small><br><strong>Scheduled</strong> - Statuspage will be updating data store infrastructure to enhance operational reliability, and We are not expecting outages during this maintenance. <br />There might be delays in notifications, third-party metrics collection, etc. Access to Manage Portal, Hosted Pages, and APIs will not be affected. <br />Should you experience any issues, please get in touch with our support team through support.atlassian.com.</p>tag:metastatuspage.com,2005:Incident/13677332022-11-22T12:30:00-08:002022-11-22T14:14:34-08:00Abnormal API Timeouts<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>12:30</var> PST</small><br><strong>Resolved</strong> - Our API service experienced an abnormal number of timeouts affecting 0.6% of total traffic due to DNS errors between 12:30-1:10 pm PST.</p>