Intermittent errors in the Management Interface

Incident Report for Atlassian Statuspage

Resolved

This incident has been resolved.

Posted Jan 12, 2017 - 15:12 PST

Monitoring

We're seeing fewer errors in the Management Interface after deploying a fix. However, customers who happen to change their custom 'from' email address may still encounter an error until the issue with our mail provider is resolved. We're deploying a fix to surface a more helpful error message in future scenarios.

We are also throttling the majority of mail through our other mail provider to ensure the delivery of email notifications from StatusPage.

Posted Jan 12, 2017 - 14:29 PST

Investigating

There are issues with one of our mail providers causing intermittent errors within the management interface. All public-facing pages are not affected, only the management interface is affected. We're actively working to resolve this issue and we will update here with more information soon.

Posted Jan 12, 2017 - 13:41 PST