Some custom domains using SSL are not resolving

Incident Report for Atlassian Statuspage

Resolved

Page load times have remained at normal rates for both Custom Domains with SSL, and Statuspage subdomains.
Posted Dec 11, 2017 - 12:53 PST

Monitoring

We have implemented a change and page loads are back to normal for both Custom Domains and Statuspage subdomains.
Posted Dec 11, 2017 - 11:56 PST

Update

We are seeing sporadic instances of slow page load times on subdomains (e.g. company.statuspage.io), and are investigating this as well.
Posted Dec 11, 2017 - 11:24 PST

Investigating

Some customers using SSL with a custom domain are seeing timeouts / errors with their custom status page domain. We are actively investigating this issue. Please note this does not impact the statuspage.io URL of your page (company.statuspage.io).
Posted Dec 11, 2017 - 10:45 PST
This incident affected: Hosted Pages (HTTPS Pages).
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