High load on master database

Incident Report for Atlassian Statuspage

Resolved

We have put in place a short-term fix to restore database health and the service is back to healthy operation.

Posted Mar 31, 2018 - 05:36 PDT

Monitoring

We've identified a likely cause of the database load.

We believe we have stopped the source, but we are monitoring the service for improved health.

Posted Mar 31, 2018 - 05:23 PDT

Investigating

We've identified a database load issue that has been caused degraded performance and dropped notifications.

We have introduced preliminary mitigations and continue to investigate the root cause.

Posted Mar 31, 2018 - 02:40 PDT

This incident affected: Notifications (Email, SMS, Webhook, Twitter).