statuspage.io domain not resolving in Brazil region for some users
Incident
Report for Atlassian Statuspage
Subscribe to Updates
Update
Please follow the steps mentioned in the below link to mitigate the DNS issues in Brazil for statuspage.io domains:
https://community.atlassian.com/t5/Statuspage-articles/Mitigation-steps-for-statuspage-io-domain-ISP-Issues-in-Brazil/ba-p/2951025#M274
https://community.atlassian.com/t5/Statuspage-articles/Mitigation-steps-for-statuspage-io-domain-ISP-Issues-in-Brazil/ba-p/2951025#M274
Identified
We have determined that the connectivity issue is due to a DNS name resolution problem affecting certain ISPs in Brazil, which are unable to resolve *.statuspage.io domains. This issue does not impact all Brazilian customers and subscribers; it varies depending on the customer's or subscriber's ISP. Customers using custom domains for their status pages are not affected. While your Statuspage remains available, ISP configurations are preventing traffic from resolving the Statuspage domain.
We are exploring mitigation strategies, but we advise affected customers to contact their ISP to understand why their ISP cannot resolve *.statuspage.io domains.
We are exploring mitigation strategies, but we advise affected customers to contact their ISP to understand why their ISP cannot resolve *.statuspage.io domains.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating this issue.
This incident affects: Hosted Pages (HTTP Pages, HTTPS Pages, Public API) and Management (Web Portal).