New Relic metric data fetch errors

Incident Report for Atlassian Statuspage

Resolved

This incident has been resolved.
Posted Jun 04, 2015 - 17:02 PDT

Monitoring

New Relic API is responsive again, and metric fetching is working as intended. Due to our integration with New Relic, data will be lost for the period when we couldn't contact their API. We're continuing to monitor for any lapses in connectivity.
Posted Jun 04, 2015 - 16:46 PDT

Update

The New Relic API continues to be unresponsive to metric fetch requests, and we will continue to keep it disabled for the time being.
Posted Jun 04, 2015 - 16:26 PDT

Identified

We're currently experiencing long timeouts trying to connect to New Relic to fetch metric data. The integration has been disabled for now, all other metric providers should be operating properly.
Posted Jun 04, 2015 - 16:07 PDT
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