Pingdom Metric Discrepancies
Incident
Report for Atlassian Statuspage
Resolved
We have corrected Pingdom uptime data from June 4th to current time. Pingdom data is now being fixed after receipt to correct for Pingdom API changes. All Pingdom uptime graphs should now be accurate.
Update
We're currently working on a hotfix for the display of Pingdom data until a more permanent fix can be planned and implemented. More information will be posted in the coming days once the hotfix has been verified to work and display of uptime data is in line with what is showing in the Pingdom interface.
Identified
Pingdom has informed us of a recent API change that affects how each check is reported in their API. Our next step is to fix our reporting interface to match the way theirs has changed. The ETA for this fix is before the end of next week, and we will reset all Pingdom data once the fix has been verified.
Update
We've still yet to hear back from Pingdom support. Another update will be posted when we have more information.
Update
We've yet to hear back from Pingdom support. Another update will be posted when we have more information.
Investigating
We've received reports from a few customers noting discrepancies with their Pingdom uptime metrics. We've reached out to Pingdom to help troubleshoot and will post an update here once we have further information.